CSL Plasma
Pittsburgh, PA, USA
The Opportunity This position is responsible for overseeing the applicant and return donor reception and registration processes. Supervise reception and medical staff. Assist management with daily center operations to include development of reception and medical staff, assessment and improvement of processes, troubleshooting issues and managing donor flow You will report to the Center Manager. The Role In compliance with Standard Operating Procedures (SOPs), supervise daily activities of reception, medical, and customer service operations. Provide clear and consistent instructions and directions, conduct meetings, and clearly communicate performance expectations. May be required to perform tasks in work areas. Advise management of employee relation issues or escalated donor issues. In conjunction with other management and supervisory staff, facilitate donor movement throughout the center minimizing donor wait time and processing. Supervise reception and medical work areas...
