Butler Medical Transport
Milford Mill, MD, USA
Customer Solutions Center Overnight Supervisor Under the leadership of the Customer Solutions Center Manager, the Customer Solutions Center Overnight Supervisor (CSC OS) contributes to the success of Butler Medical Transport through providing supervisory support and monitoring of call center operations and activities to ensure inbound calls are answered promptly and accurately, call center volume is managed appropriately, and requests for transport are dispatched accurately and effectively to ensure customer success. Butler Medical Transport provides emergent and non-emergent Mobility, Basic Life Support (BLS), Advanced Life Support (ALS), and Specialty Care (SCT) ambulance transportation. The CSC OS schedule rotation is four on four off shift from 1830-0630. The CSC OS is responsible for customer service levels and serves as a liaison between our contracted facilities, customers, and our field operations team, as well as ensuring compliance with all policies, procedures, and...