Rotech Healthcare
Lenexa, KS
Job Summary
We are seeking a dedicated Customer Service Supervisor to join our team. In this position, you are responsible for overseeing and participating in customer service activities to maintain all Rotech protocols within Rotech’s Policy and Procedures while monitoring related information intake for patients, referral sources, and third‑party payers.
Essential Job Duties and Responsibilities
Assist in resolving patient equipment problems.
Assist in securing necessary billing documents and annual oxygen orders on a regular basis.
Comply with all applicable company policies, procedures, and patient protocols.
Comply with all current government/state regulations and professional standards involving patient care and information intake.
Conduct quality control checks on subordinate paperwork.
Develop and maintain a working knowledge of current HME products and services offered by the company and all applicable insurance guidelines respecting eligibility for coverage and...