Serenity Healthcare
Lehi, UT, USA
Patient Liaison *Onsite - Lehi, UT Serenity is a rapidly growing Healthcare Tech company committed to creating the finest patient experience. The primary responsibility of this role is to ensure that our patients billing concerns are acknowledged and resolved. This position is critical to our billing team, ensuring that patients understand their billing statements and are willing to make payments toward their account balances. This position will interact with patients via phone calls, emails, etc. to alleviate billing concerns. Responsibilities Verifying patient insurance benefits Work with insurance representatives to review and reprocess claims as needed Assisting Patient Care Coordinators in answering patient questions Collaborate with practice managers to best support and serve our patients Speak with patients directly to best identify and resolve their billing issue Research patient accounts and communicate findings Communicate with patient through email, text,...