Global Technical Talent
Lake Mary, FL
The position of Customer Accounts Specialist is within our Revenue Cycle Management located at Livermore, California. In this role, you will be responsible for handling inbound calls regarding questions on billing statements and the follow-up of outstanding patient balances. Working knowledge of billing, insurance, and interpreting EOB's is mandatory. The representative will be tasked to resolve unpaid accounts in a timely and efficient manner while maintaining quality and production standards set for the position. This job description will be reviewed periodically and is subject to change by management. Responsibilities: Communicate with up to 50 patients each day through phone calls and emails professionally and courteously. Handle a variety of inquiry categories including questions about patient statements, billing, and general questions. Helps reconcile patient accounts to ensure correctness of patient statements. Has a working knowledge of Medicaid and Medicare...