Infusion4Health, Inc.
Lake Dallas, TX, USA
Position Summary The Medical Billing Specialist serves as the primary point of contact for patients regarding billing, insurance, and account-related inquiries. This role is responsible for explaining charges, resolving billing questions, facilitating payments, and supporting account resolution while ensuring compliance with payer, regulatory, and organizational standards. Key Responsibilities Respond to inbound patient inquiries via phone, email, chat, and written correspondence related to billing statements, balances, and insurance processing. Explain charges, payments, adjustments, and insurance benefits in a clear and professional manner. Review patient accounts to identify billing issues, payment posting errors, or insurance discrepancies. Facilitate patient payments, payment plans, and financial assistance applications in accordance with policy. Escalate complex billing, coding, or payer issues to appropriate internal teams. Document all patient...