Trinity Health - IHA
Bloomfield Hills, MI, USA
POSITION DESCRIPTION: Responsible for overseeing the Medical Records and Medical Reception staff and other specified areas of the office in collaboration with office leadership and the Practice Manager. This includes accountability for efficient patient/workflow, customer satisfaction, staff satisfaction, productivity and achievement of operational goals as defined by practice leadership. ESSENTIAL JOB FUNCTIONS: Supervises day-to-day operations of assigned areas to ensure efficient, fiscally responsible and customer-responsive procedures and operations. Serves as a resource to patients and reception office staff; provides direction for the reception team (Receptionists, Medical Records). Is approachable and welcomes opportunity to provide feedback to staff and problem resolution to patients. Develops and distributes daily assignments for assigned Reception staff. Assists with recruitment, hiring, orientation, training and coaching of medical records and medical reception...
