Chapa-De
Auburn, CA, USA
Job Description Job Description Lead the Team That Shapes Every Patient's First Experience. As Medical Call Center Supervisor, you won't just manage schedules, you'll lead the front line of access to care, elevate service standards, and ensure every patient interaction reflects Chapa-De's commitment to person-centered excellence. Pay: $30.55-$35.55 Benefit Highlights: Employer-paid Health Insurance (medical, dental and vision): 100% for employee and 80% for dependents. 17 days PTO per year, 11 Paid Holidays, 8+ Sick Days (1 hour for every 30 hours worked) Retirement Plan with 6% match Your Responsibilities: Oversee daily Call Center operations including staffing coverage, escalations, queue management, and service levels to ensure timely, professional patient access to care. Drive performance through data by monitoring key metrics, auditing call quality, implementing workflow improvements, and leading operational strategy and capacity planning. Coach, develop,...