United Indian Health Services
Arcata, CA
FOA - Medical Supervisor-Humboldt Trains, supervises, and coordinates activities of Front Office Assistants (FOAs) in designated county. Implements UIHS and Medical Department Policy and Procedures under the direction of the Clinic Manager by performing the following duties Level I Understands and complies with HIPAA and other regulations concerning client confidentiality. Greets clients in a courteous and friendly manner. Customer service skills to include listening closely to clients, provides clear verbal communication, ability to empathize with client, and understanding of organizational protocol and guidelines. Must be able to address client complaints and can de-escalate client and employee intersections. Assists with site review preparation. Responsible for site orientation and training of staff. Evaluates progress through use of skills checklist and feedback from staff and Providers. Responsible for completing annual employee evaluations and competency...